Privacy Policy

Rain Acupuncture (Regen Acupunctuur) is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Algemene Verordening Gegevensbescherming (AVG / GDPR).

1. Who We Are

Rain Acupuncture

Wyck, Maastricht, Netherlands

Email: info@rainacupuncture.nl

2. Personal Data We Collect

When you contact us, book an appointment, or use our services, we may collect:

Name, address, phone number, email address
Date of birth
Medical history and health information (provided during intake)
Payment and billing details

3. Why We Collect Your Data (Legal Basis)

We process your data to:

Provide safe and effective acupuncture treatment (performance of a healthcare agreement under the WGBO)
Maintain medical records as required by law
Schedule and manage appointments
Process payments and, if applicable, health insurance reimbursements
Communicate with you regarding your care
Comply with legal and regulatory obligations

4. Data Storage & Retention

Medical records are kept for at least 20 years, in accordance with Dutch law (WGBO).
Administrative and billing data are retained as required by Dutch tax law (usually 7 years).
After these periods, your data will be securely deleted.

5. Sharing Your Data

Your data will not be shared with third parties unless:

You give explicit written consent, or
It is legally required (e.g., health insurers, regulatory authorities).

We do not sell or trade your personal information.

6. Security

We use secure practice management and electronic health record (EHR) systems that comply with European data protection standards. Appropriate technical and organizational measures are taken to protect your information.

7. Your Rights

You have the right to:

Access your personal data
Request corrections to inaccurate data
Request deletion of data (where legally possible)
Restrict or object to certain processing
Request a copy of your data (data portability)

To exercise these rights, please contact: info@rainacupuncture.nl

8. Cookies (Website Use)

Our website may use cookies for functionality and analytics. You can manage or disable cookies in your browser settings.

9. Complaints

If you have concerns about how your data is handled, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl.

10. Updates to This Policy

This policy may be updated from time to time. The most recent version will always be available on our website.